Not every purchase we make is purposeful . But when an inadvertent transaction rears its caput , it ’s important to have a room to dispute the leverage . Such is the case with the Google Play Store , where you ’ll be capable to request a refund if you mistakenly purchased an app , moving picture , idiot box show , or subscription .
There ’s a few dissimilar way to request a refund from the Google Play Store , and we ’ve gone out front and write this guidebook to teach you the ins and outs of each method acting .
How to get a refund for apps or games
you’re able to get an app orgamerefund from the Google bid storage easily if you expect for it within two hours of purchase . Here ’s how to do it :
Step 1 : Open theGoogle Play Storeapp .
pace 2 : beg your visibility image at the top right to start the fare .
Step 3 : ChoosePayments & subcriptions > Budget and account .
Step 4 : exploit thedownward arrownext to the app or game you want to bring back and tapRefund .
whole step 5 : TapYes , the app will be uninstalled , and your money will be refunded .
Step 6 : You should get an email about the refund and it will sayCancelednext to the app in yourOrder account .
If you ’ve gone past the two - hour boundary , but you ’re still within 48 hours of purchase , then you could call for a refund via your internet browser . ensure that you ’re contract into your Google account andvisit this Google linkto fill out a form .
How to get a refund for apps or games past 48 hours of purchase
If it has already been more than two daylight since you buy the app or game , then you ’re extend to have to go forthwith to the developer to request a repayment .
The prosperous way of find a devleoper ’s email through the Play Store is no longer really usable , so you ’re for the most part on your own now to find an e-mail address for a developer to netmail them for a refund . A in force plaza to bulge out is their app ’s Sir Frederick Handley Page , but you may have to do some excavation to get a suitable email from their website or social medium site . When you ’ve found it , excuse that you want a refund and why .
It ’s best to be cultivated and explicate your reason fully , because it ’s up to the developer whether to allow the repayment or not .
How to get a refund for an in-app purchase
Google may serve you get a refund for an in - app leverage , but you must submit a repayment request throughthis Google contour .
verify that you ’re signed in to your Google story , chatter the link , and occupy out the form . You ’ll require to pick out which in - app purchase you ’d like a refund for and select a reason for your request . You will in general get a decisiveness quickly , but it can take up to 48 hour .
If you want a repayment on an in - app leverage and it has been more than 48 hour since you corrupt it , then you ’ll need to go directly to the app developer .
How to terminate a subscription
More and more apps are moving to subscription , and it ’s all too easy to find yourself hamper with a crew of subscriptions you do n’t want . Here ’s how to invalidate any subscription made through the Google Play Store .
Step 1 : launch the Google Play Store app .
Step 3 : ChoosePayments & subcriptions > subscription .
footstep 4 : Find the good one , prefer it , and tapCancel subscription .
How to get refunds for movies, TV shows, music, or e-books
There are many similarities when it comes to the regress linguistic rule for motion picture , TV display , music , and e - book in the Google Play Store . The standard consensus is that you may return any ware penalty - free within a workweek of buying it . This will give you a full refund , as long as you have n’t downloaded or played the item . unhappily , you ca n’t ask for a refund through the Google Play Store app itself , so you ’ll need to practice your web browser . Here are some simple step .
Step 1 : voyage to yourPlay Store accountin your web browser app and contract in to your Google account ( you may already be logged in ) .
Step 2 : Similarly to the method on your earpiece , launch the menu by selecting your visibility figure , then choosePayments and subscriptions .
Step 3 : ChooseBudget and order history , then selectRequest a refundnext to yuor chosen deed .
Step 4 : Pick the specific reason from the drop - down menu and confirm by clickingSubmit .
Step 5 : You’ll automatically receive an email about your refund request , usually within 48 hours .
Frequently asked questions
How long do Google Play refunds take?
While you ’ll more than probably get a apprisal about your refund asking within 48 time of day , you should have a bun in the oven it to take more fourth dimension for the refund to serve . This partially calculate on your method of defrayal , however . For example , credit carte refundscan take anywhere from 5 to 14 days , meaning your quickest potential refund could potentially be a full week . Do n’t vicariously spend money on apps to try them out this fashion if your monetary fund are limited .
How do I contact Google Play customer service?
Typically , searches for Google Play ’s client Robert William Service will conduce you to help oneself with their talent cards . If you want to get help about Google Play in finicky , go to themain page on your web web browser and wiretap the ' ? ' symbolic representation in the upper - right . From there , scroll down and tapdance ' striking Us ' to get in touch with Google directly .
How do I remove a payment method from Google Play?
add together a requital method to Google Play is easy , but it will take extra steps to remove them later . To do so , open up your Google Play app and wiretap your profile epitome ( it might just be the first letter of the alphabet of your name or email address ) in the upper right and water faucet ' defrayal & subscriptions ' . Choose ' Payment method ' and scroll down to the bottom to select the gear ikon for more payment mount . From there , you will be taken to a special Google page on your web web browser where you will have the option to transfer a payment method , such as a course credit card , from your Google Play account .
