Last week , Intel quietly committedto extending the warrantee on its 13th - gen and fourteenth - gen CPUs , but it would n’t render detail at the fourth dimension . Now , we know what processors are covered . Intel is extending the warranty on a large kitchen stove of 13th - gen and 14th - gen CPUs by two year , turn over customer a total of five eld to file a warrantee claim .
From a performance standpoint , Intel ’s latest 13th - gen and fourteenth - gen CPUs are among thebest processorsyou can grease one’s palms , but the potato chip have been in hot pee as of former . Astring of instability issues , and alack of communication from Intel , have eroded trust not only in the CPUs , but also Intel as a brand . The warranty extension is an attempt by Intel to help restore that trust , as the narrative around Intel ’s imbalance trouble has only become more vivid as time travel on .
As mentioned , you now get a sum of five years of warrantee coverage from the date you purchased your CPU . Intel is applying the warranty retroactively to CPUs already purchased , as well as new CPUs . Intel is only give the lengthened warrantee to models that lead at 65 watts or above — you could find the full list inIntel ’s forum Charles William Post . Most of the reports of imbalance we ’ve seen headache the Core i9 models , but Intel is cut across models all the elbow room down to its Core i5 compass .
Intel is n’t doing any regional peculiar business , either . The company tell the warranty applies to all customer around the world .
In addition to the guarantee particular , the forum post include an important note : “ If customer have experienced these instability symptom on their 13th and/or fourteenth Gen desktop processor , but were abortive in anterior [ return merchandise authorizations ] , we ask that they get hold of out to Intel Customer Support for further assistance and remediation . ”
We ’ve picture several account thatIntel deny warrant claimsfor its 13th - gen and 14th - gen CPUs , even after the instability problem was known . Hopefull , y there has been some direction from high up in the company to take on warranty claim on these CPUs more liberally .
Intel is stillreleasing a microcode updatein mid - August that will speak the instability problem . This is a preventive update , however , and it targets the voltage requests that the CPU stool . It wo n’t gear up a CPU that has already suffered from instability or disgrace as a result , but it should forestall newer french fries from degrading .
If you ’ve already experience imbalance issues , Intel says to reach out to its customer service team if you purchased a boxed-in mainframe . If you purchased a prebuilt system , Intel is manoeuvre users toward the system manufacturer .
