Of all thestreaming deviceson the market today , theApple television set 4Kmay vaporize under the radar with less than 10 % market share in the space , but do n’t let that fritter away you . This sleek pour box is a powerhouse of operation and features , but even Apple devices suffer a glitch or two from time to time . Whether your Wi - Fi is act up , your remote has gone rogue , or your picture and audio are out of sync , we ’ve got the solutions you require . Our comprehensive troubleshooting scout covers all the most commonApple TVproblems with easy - to - keep an eye on tip and tricks .
Learn how to reset your machine , troubleshoot connectivity issues , optimise your audio options , and more . We ’ll get you back to savour seamless streaming in instant .
How to reset an Apple TV
Before we dive into specific issues Apple video can have , have ’s talk about update and resetting your Apple TV . As long as it turns on at all , updating and reset should be your go - to option for address any trouble . We advise you to start with a canonical update , and if nothing else is working , consider moving on to a reset .
Step 1 : For an update alone , visitSettings , go toSystem , and selectSoftware updates . In this section , you ’ll find an option toUpdate software package . you could also pick out toAutomatically updateif you ’d like Apple TV to take care of this unconscious process itself . Now reboot your model and try again .
tone 2 : For a basic restart , you’re able to press down on theMenu+Homebuttons on your Siri remote and hold them . This will cause the index lightness to blink , and your Apple TV will then restart .
pace 3 : If this does n’t fix your problem , you could try readjust your Apple idiot box , but this will take it back to manufactory setting and erase all data you added , include your account statement info and any configuration changes you made , so you should only do this if there ’s a serious trouble that is n’t react to other methods . When ready , go toSystem > Reset > Reset and update .
Fix Apple TV connectivity problems
Is your Apple TV not turning on at all ? Are you getting nothing but a disgraceful blind ? Here are a few things to try .
Step 1 : disconnect your HDMI cable system from both the TV and Apple TV , and secure it back in . If this does n’t work , try using a newHDMI cableif possible .
whole tone 2 : Check your television card setting , and verify your input signal is the same as your Apple TV connectedness ( i.e. HDMI 1 , HDMI 2 , etc . ) .
measure 3 : Disconnect both your Apple TV and your TV from power , expect 15 seconds , then plug them back in again and begin them up .
tone 4 : If you are using a receiver or other go - between gadget , try plugging your Apple video now into your TV . If this works , the problem is your other gadget — try out switching the HDMI ports you are using to see if this serve .
Fix Apple TV Wi-Fi problems
If your Apple television ca n’t plug in to your Wi - Fi , you are n’t going to get a hatful of consumption out of it . There are several steps you could take to aid fix vulgar Wi - Fi issuing .
Step 1 : First , make certain your Wi - Fi is serve . Head toSettings > Networkto check out your current connection profile . If you do n’t see any mesh information , the Apple TV ca n’t notice your Wi - Fi at all . That ’s a sign you need toreset your routerand try again .
pace 2 : If your Wi - Fi is present but still not connecting , try turning off your Apple telecasting , unplug it , and hold back 15 seconds . punch it back in , and restart to see if you’re able to connect to your web .
Step 3 : If Wi - Fi keeps dropping after working for a little while , you may be consume hassle with hinderance . If possible , sample go your Apple TV closer to your router , and remove barriers like shelf or cases that may be in the way . You may want toconsider a Wi - Fi extenderif there ’s significant distance .
Step 4 : Mostmodern routers(even ones provide by an ISP ) are capable of dual - band connectivity , which means you ’ll be able to unite your devices to either a 2.4GHz or 5GHz meshing stria . While not all web - connected components support 5GHz bands , the Apple TV does .
That being said , if you find your Apple TV is work tedious than normal , there ’s a good opportunity you may have too many devices connect to either your 2.4GHZ or 5GHz isthmus .
maneuver into your Apple TV ’s connection options to change the Wi - Fi connection you ’re connected to , and see if hopping on a new ring improves your internet performance .
Fix Apple TV video problems
The good tidings is that most telecasting problem can be fixed by making sure your Apple idiot box power and Wi - Fi are working properly . But these stairs can help with other television issues some user may melt into . The Apple TV will automatically set the TV data format to the best sign possible for your telly , but if you need to check and adjust , here ’s how .
Step 1 : If the resolution is n’t matched to your TV , you’re able to visitSettings > Video and Audio > Format . The best option for your goggle box is usually right at the top of the list , and you may manually fix it if you wish , or change it .
Step 2 : If you are getting stammer or freezing video recording , or your Apple TV 4 K is having a problem loading content , shut the app and restart it again , then resume playback to see if this help . Sometimes this can indicate a bandwidth issue , which can only be addressed by admit some of your other twist offline .
Step 3 : If the picture does n’t fit your television screen , it ’s probably not an subject with the Apple idiot box . or else , you ’ll need to adjust the aspect proportion of your TV , which you could typically incur in your TV configurations .
Fix Apple TV audio problems
Is your Apple goggle box working but not producing sound ? These steps should clear that up .
Step 1 : First , assay the restart method listed above .
Step 2 : Check your HDMI cable connective . Unplug the HDMI cable at both ends , and secure it back in firm .
Step 3 : Head to AppleSettings , chooseVideo and audio , then chooseAudio production . This should be set up to whatever line you are using , typically HDMI or HDMI eARC . you’re able to also correct your audio output here if you want to use wireless speaker , for exercise .
Fix Apple TV surround sound problems
depend on the character of TV , soundbar , or AV receiver your Apple TV is connected to , you may receive some government issue when it comes time to stream certain pic and boob tube display in surround sound . Here ’s how to trouble-shoot .
Step 1 : Do keep in mind thatno Apple television modelssupport any DTS wall sound formats . This means your surround playback will be limit toDolby 5.1 , Dolby 7.1 , and Dolby Atmos(where applicable ) .
Step 2 : If only certain loudspeaker system ( or no speaker ) are produce any auditory sensation , you ’ll require to check that that every gadget in your Apple TV ’s connection chain of mountains ( soundbar , Ab receiver , TV ) supports the surround format you ’re attempt to listen to .
All it takes is one twist not supporting a surroundings codec to sabotage right playback .
Step 3 : If you ’re stuck in a situation where either your TV , soundbar , or AV receiver does n’t put up a certain audio format , you may always restrain your Apple telly to two-channel playback only . To do so , head into your Apple TV’sVideo and audiosettings .
Then , selectAudio formatting > Change format > Stereo .
Fix Apple TV remote problems
The Apple TV remote , especially the previous Siri variant , can be very smart — but may also run into some government issue . If your remote is n’t respond , here ’s what to try .
Note : We also have a full explainer onhow to pair the Apple TV remotethat you may check out .
stride 1 : Check your barrage fire life . Go intoSettings > remote control and devicesand manoeuvre down toRemote . Here , you could face at the icon to see how much power is entrust or get an exact percentage . If shelling liveliness is very low-toned ( or the remote does n’t even reply enough for you to utilise the menu ) , then plug it in using the cable that come with the remote , and allow it recharge .
Step 2 : If you ’re having trouble using the cursor on the screen with the Siri Remote , head toRemotes and devices . Here you may find an alternative calledTouch surface trailing , which you may provoke or lower based on how you opt to voyage .
Fix Apple TV AirPlay problems
If you ’re a regular user of Apple ’s screen mirroring orconnectivity over AirPlayand it ’s not influence , here are some things you may try .
stone’s throw 1 : First , make certain your iOS machine and your Apple TV are using the late software — see above for how to check and update .
Step 2 : Perform a reset on your iOS gimmick and/or the Apple TV .
Step 3 : Make certain your Apple equipment , such as an iPhone , iPad , or Mac computing machine , are plug in to the same Wi - Fi meshing . If they are , and it ’s still not working , try turning Wi - Fi on your iOS twist off and on fromControl Centeror through your iOS equipment’sSettings > General > Wi - Fi .
See above for how to check your connection on your Apple TV as well .
Step 4 : Reset your iOS twist ’s Bluetooth connection by turning it off and on throughControl Centerby cabbage down from the top - rightfulness of your iPhone cover , or going toSettings > General > Bluetooth .
Can my Apple TV run out of storage space?
Yes it can . The basal model Apple TV 4 K has up to 64 GB of internal storage for all your apps , games , photos , television , etc . , but those cute bytes can go quickly .
If your Apple TV runs out of storage space , you ’ll need to delete one or several idle apps so as to reconstruct storage space . luckily , the process is fairly aboveboard , andwe have an full guideto serve you .
How do I know if my Apple TV is at the end of its life?
Most consumer technical school items are n’t built to last forever , and while many O.G. Apple TV models are still kicking , you may run into a situation where the only root is to ditch your current Apple TVand bribe a new one .
symptom of a dead or go Apple TV can include a unsuccessful person to powerfulness on , intermittent power personnel casualty , constant crashing and freeze , as well as miserable internet connectivity .
How to check if it’s the Apple TV network, and not your device
There is always the off chance that cyclosis or buffering relate return you may be experience are due to either a exceptional streamers servers or Apple ’s armed service being down on a particular 24-hour interval . If you ’ve already tried a bunch of hardware trouble-shoot to no avail , thencheck out Downdetectorto see if wider issues with Apple ’s service or any streaming services are being reported .
How to contact Apple TV support
If you ’ve gone through our troubleshooting guide and are still needing help , or would just like to get advice straight from Apple , then check out the companiesApple keep pagefor the Apple TV 4K. From here you may create tickets to chat with Apple support 24/7 or even get on the phone with them during normal business organisation hours .
