John Velasco / Digital Trends / Digital Trends
If you ’re looking to add a smart display to your home , the Amazon Echo Showis a great choice . Bringing the best of Alexa into the optic kingdom , the Echo Show allows you to tap into real - time telecasting fromyour home ’s fresh protection system , have video calls with friends and class usingAlexa ’s Drop In feature , flow from Hulu and Prime Video , run photo slideshows , and so much more .
But glitch chance , and the Echo Show is not without its small lead of trouble . Fortunately , many of these government issue have straight fixes . In this recondite dive , we ’ll be taking a flavour at the most common Echo Show problems and how you may fix them .
John Velasco / Digital Trends / Digital Trends
Echo Show screen is flickering
This payoff has been with the Echo Show since the first - generation manikin . What we ’re talking about are quiver horizontal note stretch across the screen . Sometimes , the malfunction appears closer to the bottom of the video display , where Alexa ’s index number is , or up and down the total exhibit . Some Echo Show owners get this infrequently , others all the time . If your own Show is flick , there are a few things you could try .
For dispatcher , see if ahard reset assistant . disconnect your Echo Show from the wall outlet , await about 15 bit , then plug it back in . If your flicker remains , not to worry . There are two other potential cause ( and two more fixture ) .
One could be your screen brightness level . The flicker is known to present itself on Echo picture wheredisplay luminosity is turned all the way up , or with units that have adaptive brightness enable . First , try lowering the luminance . To do so , swipe down on your Show and selectSettings . Scroll down and tapDisplay , then scroll down to the brightness claim agent . If it ’s cranked all the way up , lower it . If you ’re still getting flicker , right below the brightness cake is an option forAdaptive Brightnesswith a on/off switch on / off . By default , this part is turned on . Toggle off , and see if the flicker live aside . If not , there ’s one more potential reason , but it ’s the least probable of the three .
Sometimes , the Echo Show can beak up interference from powerfulness - heavy devices like figurer , printer , void , and similar computer hardware . That very interference could be screwing with your Show ’s display . To reprimand , try actuate the Show ( or your office - heavy gear ) to another location , and see if the spark disappears .
Echo Show has distorted sound
You ’re listen to your favored play list or preferred morning wireless hr when of a sudden , your Echo Show ’s audio becomes distorted . alas , there ’s not much rime or reason with this bug , but it seems less a hardware issue ( related to things like gimmick speakers ) and more a unknown software bug . But there are still some things you’re able to do to mitigate it .
For starters , you ’ll want to make trusted your fresh speaker system is receiving a good Wi - Fi signal . A poor net connection can induce all kinds of chic gadget difficulty , from compressed sound to low - Ra video . If your signal is solid , some owners account that only line up the twist volume can make the aberration go away , at least for a time . you may do so through the Alexa app , with voice commands , or with the volume on/off switch / buttons on your Show .
Still got that buzzy audio ? Let’stry a hard reset . Unplug , wait , then re - plug . Launch your preferred levelheaded source and see if you ’ve still got some bombination or breakup . If the ruffle lives on , you could try adjusting a few EQ setting on your Show . Swipe down and tapSettings > Sound > Equalizer . By default , treble , midrange , and bass should all be mediate of the route . try out line up the treble and freshwater bass to see if that bombination clears out .
Echo Show touchscreen is unresponsive
Have you note that your Show touch screen is n’t as responsive as it used to be ? perchance there are parts of the cover that answer better than others ? There could be a few reasons why your Show is being a pest . For crank , let ’s ensure your screen is n’t too gunked up . The Echo Show is a touchscreen twist after all , and while exhibit hub are built to withstand our abuse , they can only take so much of our buttery cutis and fingerprint . Wipe your Show ’s display with a right LCD cleansing agent , especially around the edges of the screen , as this is where the Show ’s main infrared sensors are located .
While you ’re at it , ensure the edges of your Show are free of obstructions , as performance can be hindered if the sensing element are blocked . Move affair out of the way , or simply relocate your Echo Show to a billet with more veridical the three estates .
Echo Show isn’t connecting to Wi-Fi
Sometimes the Echo Show can bunk into Wi - Fi issues , whether it ’s an intermittent connection or fuss pairing to a internet all told . To start , take Alexa , “ Are you connected to the Internet ? ” The helper will then read off electronic connection diagnostics for whatever Alexa - enabled hardware is on your connection .
Intermittent Wi - Fi troubles can often be solve by only hard - resetting your Echo Show . Unplug , re - plug , then see if the Amazon twist come back online . If not , there are other fixes you’re able to attempt . As mentioned above , sure appliances and other devices can cause intervention to both the Show and your Wi - Fi . Try relocate your Echo Show closer to your router or to a room without as many machine in it , and check to see if the Show performs comfortably here .
If you ’ve recently transfer your Wi - Fi password , you ’ll also want to check that the Echo Show has the up-to-the-minute password log . To do so , nobble down from the top of the filmdom , tapSettings > internet , then enter in your latest parole .
Echo Show calling isn’t working
you could employ the Echo Show to make phone and video calls to friend and family . you could do this with other Alexa - enable devices with a feature foretell Drop In , as well as to non - Drop In contacts ( phone only ) . If you ’re finding that you ca n’t make call when you previously could , there are a few ways to troubleshoot .
For Drop In and other call functions , the smart rest home gadget requires a solid Wi - Fi connectedness . If you ’re receive internet issues , follow the tone from the above Wi - Fi incision to fix them . If you ’re attempting to start call with voice commands , Alexa may not be recognise the contact lens name you ’re speaking . To figure out what Alexa think you ’re saying , you could ask , “ Alexa , what did you hear ? ” to have the help repeat your last spoken words to her .
You ’ll also want to check that your contact info is correct . If you have an old number or email linked to your Echo Show , but your contact has new credentials , you ’ll need to go into the Alexa app to update these particular . To do so , found the app , chooseCommunicate , tap theContactsicon , then get the contact you ’re having progeny connecting with and guarantee their number and other essentials are up to engagement .
Echo Show camera isn’t working
Your Echo Show ’s Drop In camera is an awesome communication creature , but it can be a little glitchy . Here ’s what to do to go about catch it to play better :
For starters , make certain your concealment shutter is n’t engaged . The shutter is controlled by a toggle switch next to the photographic camera . If you ’ve still got no video , we ’re likely speak about a software bug .
Next , try a concentrated reset . Unplug , wait , then re - plug . Then , try launching the cam . Still nothing ? Many Show owner have involve to factory reset their gadget to “ wake up ” their camera . We ’ll learn you how to do the same . To factory reset your show , merely weightlift and hold theVolume Down+Mutebuttons at the same time . Hold for about 15 seconds until you see the Amazon boot sieve .
If you ’ve still got no television , you may want to reach out to Amazon for a replacement ( if your Echo Show is still under warranty ) .
Echo Show isn’t pairing with other devices
Maybe your Echo Show is n’t unite to your smart surety . Perhaps you ’re have issues geminate it with a Bluetooth speaker . machine - pairing issues will hap now and again , even withother Amazon Echo Cartesian product . The fixes are ordinarily pretty straight though . For starting motor , if the gadget you want to pair to uses Wi - Fi , you ’ll want to make certain both your Echo Show and the gadget are on the same internet . If not , there ’s the problem . Get your gear on the same internet and you should be golden .
No ? Then countenance ’s render something else . If the twist you ’re trying to pair with uses an Alexa skill , you’re able to test delete and re - bestow the skill to your Alexa account . To do so , enter the Alexa app , tapSkills & Games , locate your gadget ’s skill , choose it , then tapDelete . Then , re - add the attainment and try pairing the gadget to your Echo Show . you could also say Alexa to re - contribute the skill with voice commands . Just be sure to enounce .
Alexa is unresponsive
Is Alexa not responding to her wake word ? With the Echo Show , the call of “ Alexa ” ( or another backwash name ) result in a horizontal prevention of blue visible light at the bottom of the show . No light means Alexa is n’t listening . So how can we fix that ? There are a few causes to review . Let ’s work from the simplest to the most complex .
Our first cause is Alexa simply ca n’t listen you . dominate out the obvious culprits first . Did you accidentally turn off your Echo Show ’s mike ? If the mic / photographic camera button is mistakenly pushed , it will handicap both the mic and Show television camera . You ’ll know both are off if the button glows red . To reenable , just tap the button to toggle on .
If Alexa still is n’t listening , it may be the environment she ’s target in . The Show ’s regalia mics do a hearty problem of hearing your commands , but a heavy traffic kitchen or flashy telly room can certainly step in . Try relocating your Show to a quieter fix .
If you ’re still having hassle , we might be talk about a poor Wi - Fi connection . If your Amazon Echo speaker system is n’t receiving a unchanging meshing signal , the gimmick can run sluggishly or not at all ( save for being powered on ) . We recommend a hard reset of everything . get going with your connection gear ( router / modem ) , then readjust your Echo Show . Once everything is back online , give Alexa a voice command . If shestillisn’t responding , try out moving your Echo Show closer to your router , if possible . In cases where your Show needs to continue in an un - idealistic spot , it may be deserving upgrade your net constituent .
Alexa plays music on the wrong device
Have you ever tried to bring euphony on your kitchen Echo Show , only for melodic phrase to start play on a unlike Echo equipment altogether ? Less a germ and more a twist - predilection tear , one of the main reasons this occurs is that your Echo Show may be a part of a large Alexa bright family chemical group . If you have more than one Alexa - enabled gadget in the same group , when you expect Alexa to bring euphony ( even if you ’re asking a specific Echo Show or other gadget ) , Alexa defaults to playing music on the last used gadget in that room .
There are a couple of ways to get around this . For starters , you could always designate which equipment you want Alexa to play medicine on by saying the equipment name at the end of your command . This will figure out even if your Echo Show is part of a larger smart home group .
If youonlywant Alexa to play music on your Echo Show , you may always prefer a preferred speaker in the Alexa app . To do this , you ’ll need to voyage to theGroupspage ( underDevices ) . Choose the radical you desire to intend a default utterer for , then tapPreferred Speaker .
Alexa isn’t finding a specific device
It can be frustrating when you ’re trying to lend a new gadget to your Echo Show ’s pantheon of impudent home controls , only to run into what seems like compatibility take . luckily , there are a act of fixes you could attempt to get gimmick A working with machine B.
It may sound obvious , but you ’ll want to start by making sure both brands really work together . While there arethousandsof third - party gadget that are compatible with Alexa , there are a handful of brands that simply can not associate up with an Alexa ecosystem . see for Alexa marketing somewhere on the box of your chic place ironware , or take care on-line .
If gadget Adoeswork with gadget group B , you ’ll require to make certain your smart dwelling house product is on the same Wi - Fi internet as your Echo Show . Often , our in - home router broadcast 2.4GHz and 5GHz bands for connect our gear . For devices to interact with the Echo Show , they need to be on theexact sameWi - Fi web as the Show .
If that all checks out but still no luck , seek deleting your gimmick ’s attainment from your Echo Show and then re - adding it . Or , if all else fails , do a hard reset of the Show and your third - party gadget .
Alexa is having trouble with Bluetooth
If you ’re have trouble couple your Echo Show to Bluetooth verbaliser and similar hardware , there could be a few troubles . One is range . Bluetooth forge some wireless wonderment but does its best body of work when devices are in close range . preventive from other computer hardware can well get in the way , especially over recollective distance . try on moving your external loudspeaker system closer to the Show . If both gadget still wo n’t geminate , chances are it ’s a compatibility result .
For Bluetooth visibility , Alexa bear out both theAdvanced Audio Distribution Profile ( A2DP SNK ) andAudio / Video Remote Control Profile . If your Bluetooth machine does n’t utilise either class , you ’re not going to be able-bodied to connect it with your Echo Show .
You ’ll also desire to make certain your Bluetooth gadget is running the latest software package and that it ’s amply charged . Sometimes , if your computer hardware is run on the last third ( or less ) of its battery capacity , certain center purpose may not puzzle out . When you recharge your component , you may witness that it exercise perfectly with your Echo Show .
