TheAmazon Fire TV Stickis an exceptional twist that allows users to effortlessly access a vast library of their favorite flick and shows , engage in immersive gaming experience , and even surf the internet with ease . As one of the leading streaming gimmick on the market , it supply unseamed access to a wide array ofpopular cyclosis religious service , include bouncy TV alternative such asHulu , Netflix , andAmazon Prime Video , make it a versatile improver to any home entertainment apparatus .
However , like any technology , this handy gimmick can encounter a range of issues from time to time . Do n’t worry if you feel problems ; there ’s no need to panic . We have amass elaborate pedagogy on how to trouble-shoot the most common take with the Amazon Fire TV Stick , allowing you to quickly resolve them . This templet will facilitate you avoid the thwarting of technical difficultness , so you may swiftly return to enjoying your favorite shows and movies without interruptions .
rent ’s turn over in and explore the troubleshooting lead to enhance your cyclosis experience .
Much like any other art object of engineering science in your home , theAmazon Fire TV Stickcan hunt into a variety of exit . These include problems connect to the internet , audio not coming through right , or your remote control not working . While these issues are frustrating , they can mostly be handled in just a few minutes .
We have the details for you here on how to set up these bothersome problems to get your Amazon Fire TV machine back in working decree .
Can’t connect to your Wi-Fi network
One of the most vulgar issues that pop up withAmazon Fire TVis an inability to connect to the Wi - Fi web . These steps willalsowork if you are getting the error messageunable to connect to house mesh , or your telecasting is continually cushion .
Before you plunk into the troubleshooting steps , it ’s worth double - checking to see if your family net is active . If your Wi - Fi is down , then you ’ll postulate to contact your serving supplier to see what the issue is on their end .
Step 1 : The first thing to do is torestart your Fire TV machine , wait 1 minute , and then stop up it back in .
tone 2 : Check the connection status on your Fire telly gadget . SelectSettingsfrom the home silver screen , and then selectNetwork . Find your web name , and then pressPlay / Pauseon your remote control to see your meshwork status .
stone’s throw 3 : If you do n’t see your web name , or your gadget still wo n’t tie in , selectWi - Fiin the preferences menu to work it off , and then back on again .
footfall 4 : The next option is to forget your Wi - Fi web , and then set it back up again . For this , you ’ll need your Wi - Fi watchword , and meshing name ready .
open up theSettingsmenu . SelectNetworkand find your connection name . adjure theMenu buttonand then press theSelect or OK buttonto forget the internet .
Set your Wi - Fi web back up again .
The remote won’t function properly
The main way you ’ll need to interact with your Fire TV Stick is with the included Amazon remote control . If the stick is not play , start by replacing the batteries , as this may solve the subject . You must also be within 10 foot ( 3 meters ) of your Fire TV equipment to use the remote .
If you ’ve replace the batteries , make certain you ’re within range , and if the remote still does not work , you may require to restart the Fire TV Stick with the following steps .
Step 1 : weightlift and hold theLeft+Menu+Backbuttons for 10 endorsement .
Note : On elderly first - generation Fire TV Stick remotes , omit hold in the Back button . to boot , permit a total of 15 mo for the operation .
Step 2 : Release the buttons and look 60 seconds before continue .
Step 3 : polish off the batteries from the remote .
Step 4 : disconnect your Fire TV Stick from its power source and wait 60 indorsement before continue .
Step 5 : secure in your Fire TV Stick ’s major power source and wait for the base screen to come out .
Step 6 : Reinsert your remote control ’s batteries .
gradation 7 : arrest theHomebutton on your remote control for 40 arcsecond , then eject .
Step 8 : Within 60 seconds , the remote control should reconnect with your Fire TV Stick .
Fire TV remote app won’t connect
If you do n’t want to use the physical Fire TV remote control to control your setup , you’re able to also use the Fire TV app .
If you have issue using the Fire television app , start by ensuring that you are relate to the same Wi - Fi web as yourFire TV Stick . You may need to re - pair your app remote with your Fire goggle box Stick if it is not responding . If so , take these steps :
Step 1 : Download the Fire idiot box app forAppleorAndroid .
Step 2 : Ensure you are link up to the same Wi - Fi web as your Fire TV Stick .
whole step 3 : unfold the Fire TV app and select an uncommitted equipment .
Unable to share your screen to your Fire TV
If you want to share the content on your smartphone or pill ’s screen with your Fire TV Stick , you may do so if you have a compatible twist . Please keep in brain that you ’ll ask a Miracast - enable machine to mirror your screen . It ’s also deserving mention that Alexa functionality is n’t useable when mirroring your screen .
ensure you are not trying to use any of the following :
whole step 1 : link your compatible Miracast - enable twist and your Fire TV to the same Wi - Fi mesh .
whole tone 2 : Activate theMirroring optionon your machine .
stair 3 : choose theSettingsmenu on your Fire TV machine .
footstep 4 : SelectDisplay & Sound .
footstep 5 : SelectEnable Display Mirroring .
Fire TV logo is stuck on the screen
You purchased a Fire TV Stick to watch your best-loved content , not the logo ! If the logo is display on your idiot box screen , your twist is belike stuck .
you’re able to fix it with the following steps :
Step 1 : Unplug the Fire TV Stick from the television and its power source , reconnect it , and try again .
pace 2 : If the offspring continues , be certain the power source you are using is strong enough to power the Fire TV , and give the machine 25 minutes to get itself unstuck from the logo screen .
pace 3 : Lastly , try a different HDMI port on your television , as the pick out port may be causing the way out .
Television shows a blank screen
Worse than being baffle with a boot logotype is being vex with nothing .
stone’s throw 1 : If your television does n’t show anything other than a blank screen door , begin by unplugging your Fire TV Stick , then stop up it back in .
Step 2 : three-fold - check that your boob tube is set to the right HDMI stimulant for your Fire TV Stick .
Step 3 : If you are using an HDMI cable or extender , attempt connect the Fire TV Stick directly to the TV to see if it may be causing the issue .
Step 4 : The same idea depart if you are using an Ab receiver — make certain you are on the correct input , or try out secure the Fire TV Stick immediately into the television to see if the receiver might be do the problem .
Fire TV Stick won’t turn on
Step 1 : If your Fire TV Stick does n’t change by reversal on , make certain that the remote control has novel batteries and that it is n’t the exit .
Step 2 : disconnect the Fire TV Stick and punch it back in to push a reboot of the twist .
whole tone 3 : Check to ensure that the Fire TV Stick ’s power source is plugged in by rights .
Step 4 : If you believe that your Fire idiot box Stick is turn on but is n’t showing an image , refer to the section above ( Television shows a blank screen ) .
Apps crash or refuse to load
A working Fire TV Stick is great , but it ’s useless without your favorite culture medium cyclosis apps . If your app crashes continually or refuses to laden , begin by exonerate the app stash using the following instructions :
Step 1 : Go to the Fire TVHome screen .
Step 2 : Open theSettingsapp .
Step 3 : SelectApplications .
Step 4 : ChooseManage installed practical program .
footprint 5 : Select the app you are have an matter using .
Step 6 : ChooseClear cacheandClear information .
Step 7 : If clearing the app stash and data does not solve your issue , attempt to reinstall the app .
Uninstall the practical app by following the steps above , but select theUninstalloption for footprint 6 . After , navigate to theApp & gamessection to install your covering again .
tone 8 : Restartyour Fire TV gimmick .
Your Fire TV won’t stop reading the screen
There ’s a feature film on Amazon Fire television mathematical product call VoiceView that ’s really quite the gold rush for visually impaired users . When activated , it will read whatever usable text is display onscreen . Sometimes though , the lineament can get toggle on by stroke . After you ’ve finished hyperventilating ( because you thought your Fire TV was possess ) , abide by these quick few steps to stop the screen - reading function .
Step 1 : SelectSettings .
whole step 2 : From the configurations menu , selectAccessibility , then chooseVoiceView . Then all you have to do is confirm that you in reality want to turn the feature off .
And if you ’d rather not deal with software , you may also turn off VoiceView by simply press and hold the Back and Menu buttons on your Fire TV remote control .
Your Fire TV Stick won’t update
When it comes to anything tech , software program update are the key to a balanced breakfast , and this is no elision for Amazon ’s Fire TV Stick devices . While the Fire TV Stick should execute automatonlike updates to secure you ’re getting the dear user experience , there are time when updates may start failing . Here ’s how to troubleshoot and fix this emergence or other Fire TV Stick error .
Step 1 : It may sound silly , but there ’s a hazard your Fire TV Stick is n’t really connect to the net . to check , you ’ll want to lead into yourSettingsmenu , then tapNetwork . From here , you could employ the play / pause clitoris on the remote to test your connector ( you should also see an onscreen breakdown of your Wi - Fi internet info ) .
gradation 2 : If your Fire Stick is n’t online , you’re able to attempt to reconnect from the web concealment . If you ’re still having trouble after this , you may desire to disconnect your Fire TV and give it several minute to reboot , then reconnect to your television receiver . you may also assay resetting your modem or router .
Step 3 : Another common rationality your Fire TV Stick may not be update is because you have too many apps and games on the gimmick . Generally speaking , a Fire TV Stick involve around 500 Mbit of complimentary space for novel updates to download and instal successfully .
whole tone 4 : If you want to moderate how much infinite is available , head intoSettings , then chooseMy Fire telecasting .
footmark 5 : SelectAbout , then chooseStorage .
You ’ll be able to see how many bytes your Fire TV Stick is currently consuming on this screen . If it ’s more than 500 MB , it might be a skillful idea to delete a few apps that you ’re not using any longer . This will release up some space for those much - needed software updates .
There’s no sound
You ’re watching your favorite episode ofAlf , and then it go on : the audio drops out . Before you start panic , do realize that audio military issue can come about with any rain cats and dogs equipment . Now let ’s start troubleshooting .
Step 1 : First thing ’s first : verify your Fire video Stick did n’t accidentally get muted . To do this , just press theMutebutton on the remote . If the Stick was muted , it should be mute no more .
Step 2 : A loss of sound can also be assign to bugginess with whatever stream app you ’re using or the Fire TV Stick itself . Try exiting your current , then go back into the movie or episode and restart . If you still do n’t have sound , try fold the app all in all . If you still do n’t have audio when you relaunch , you may need to physically readjust the Fire TV Stick .
whole tone 3 : While the Fire TV Stick should be overbold enough to eff which audio codecs to use , you may sometimes have to manually incapacitate Dolby Digital Plus to get your audio frequency back on raceway . To do so , head intoSettings , then chooseDisplay and Sounds .
tone 4 : SelectDolby Digital Output , then chooseDolby Digital Plusoff . Now head back into your current to see if you have phone .
gradation 5 : If your Fire television receiver Stick is connected to an AV receiver or soundbar with HDMI switching , you ’ll also want to confirm that the switching machine is set to the right input and audio passthrough configurations .
4K Ultra HD isn’t working on your Fire TV device
You ’ll be able to swarm 4 K content using the Amazon Fire TV Stick 4 K , Fire TV Stick 4 K Max , Fire television receiver Cube , and any 4 K smart television running the Fire TV OS . If you ’re having issues stream movies and show in Ultra HD , you ’ll first want to ensure your Fire video equipment is actually an Ultra HD model . ( Neither the Fire TV Stick nor the Fire TV Stick Lite will corroborate 4 K playback ) .
You ’ll also need to make certain the telly your Fire TV machine is connected to is a 4 K TV . Even if you ’re using a 4K - ready Fire video twist , if your TV tops out at 1080p ( or lower ) , that 4 K moving picture or show will only be demo at the maximum resolution your tv set will suffer .
Headphones won’t connect to Fire TV Stick
It was one of ourfavorite Roku features , and now it ’s available for Amazon ’s Fire TV devices : the power topair a readiness of Bluetooth headphones or earbudsto your Fire TV Stick , Fire TV Cube , and smart TVs run Fire TV OS . Sometimes this utilitarian feature does n’t puzzle out correctly though . Here ’s a few things you may stress :
stair 1 : Bluetooth performs its best when you ’re hang up out in the same room as the host twist , and normally no more than 35 feet away . This is n’t to say you ca n’t maneuver into another room , or enter a different base of your home when you ’re using Bluetooth headphones with your Fire TV equipment .
But do keep in thinker that wall , floors , and frequency - emitting twist ( like other consumer tech gadgets , and appliances like microwave oven ) can stimulate hinderance between your headphones and Fire TV .
whole tone 2 : If you ca n’t get your Bluetooth phone to play Fire TV audio frequency , your phone may not be paired to your Fire TV machine anymore . To re - connect , head intoSettings . Then , selectControllers & Bluetooth Devices > Choose Other Devices > Add New gadget .
Step 3 : Now put your Bluetooth headphones into conjugation mode . Once they show up on your Fire TV ’s twist concealment , select them to pair both devices .
Factory reset your Fire TV Stick
If any of the statement given above fail to solve your issue and you have already rebooted your Fire TV Stick by unplugging it and plugging it back in , you’re able to pick out to reset your gadget entirely .
It ’s important to note that resetting your gimmick will sack out all stage setting and personalization , returning it to the way it was when it first came out of the box . To factory reset your Fire TV Stick , follow the instructions below :
Step 2 : Select theSettingsapp .
Step 3 : Choose theSystemoption .
Step 4 : PickReset to manufacturing plant default .
Step 5 : If prompted , enter yourPIN , then selectReset .
When your Fire TV Stick restarts , you ’ll want to set it up again . If you need assistance , please palpate free to follow our guide onsetting up an Amazon Fire TV Stickfor the first time .
footmark 6 : you may also restart the Fire Stick with the equipment ’s remote control . With controller in hired man , all you have to do is press and hold the back clit and the right side of the navigation band for around 10 seconds .
Step 7 : You should then see a prompting on your TV screen that asks whether or not you ’d care to move forward with the reset . If you do n’t do anything , your Fire telecasting Stick will mechanically reset after a short flow of time .
Remove white box on the Fire TV screen
The white box on the Fire video screen appear when the build - in text banner is on . This is an accessibility feature that attend to users with visual damage and circumscribed vision range .
If you do n’t need this on , survey these steps .
Step 1 : Go toSettingson your Fire television .
Step 2 : Select theAccessibilityoption .
Step 3 : ChooseText Bannerto turn it off .
If you are still ineffective to desexualize your gadget or involve a scrap of helper , we recommend that youreach out to the folks at Amazonfor additional support . If your equipment hardware is blemished , they may supplant it for you if you are still under the original warrant .
