GoTo Meeting is a great option for hosting meetings remotely , but likeany other videoconferencing app , it still has issues that postulate troubleshooting . For this templet , we found four common problems GoTo Meeting substance abuser may encounter and the solutions to each of them . From audio effect to connectivity problem , let ’s look at these difficulties and the best fashion to solve them .
remark : The following sections only reflect the interface of the latest adaptation of the GoTo Meeting desktop app .
Annoying sound effects when people enter or leave meetings
With GoTo Meeting , you ’re probably conversant with the various sound effects that pass when your attendee join or leave your meeting ( entry / way out chimes ) . If you ’re threadbare of pick up those noises , you may actually grow them off .
Here ’s how to do it in the desktop app :
Can’t hear other attendees speaking
The GoTo Meeting help webpageactually goes into quite a few scenariosthat could explain why you ca n’t hear the other attendees speak during the coming together . One of these scenarios stood out the most to us — the wrong audio mode could have been selected .
The “ untimely audio mode ” scenario is an event with the GoTo Meeting app . In this scenario , you ’re unable to get word anything because your GoTo Meeting audio preferences for that meeting are set to the wrong audio recording mode . If you want to use your computer ’s setup ( microphone and speakers ) , your audio mood necessitate to be set to Computer mode . If you ’re using a telephone , you need to pick out Phone call style . Using the wrong modality can get you to not hear the get together . To check and align your mode in the desktop app :
you’re able to also delay your reckoner ’s audio setup just before you fall in your group meeting by testing your speakers and microphone via the GoTo Meeting screen background app ’s audio tests . Here ’s how :
Having trouble connecting to GoTo Meeting
harmonise to GoTo Meeting , there are three main reasons why you ’re have worry connecting to your get together : No net connective , a firewall is prevent you from connecting , or GoTo Meeting is accept an outage .
The other attendees can’t hear me
If the other people at your meeting ca n’t hear you , here are some of the issue that could be hold out on : Your mike might be muffle , you ’re set to the wrong audio mode , or if you ’re using the web app translation , you ’ll need to make indisputable you gave permission for microphone access code .
If your microphone ’s muted , you could unmute yourself in the desktop app :
Just like have the wrong sound mode set can feign your ability to hear your cobalt - workers during the merging , it also affects your ability to be see by them . This is how to adjust your audio mode in the desktop app :
And lastly , if you ’re using GoTo Meeting’sweb app version , you need to give the web app admission to your microphone , if you require to be hear . unremarkably , when you first get together a meeting via the WWW app , you ’ll be prompted to give that access . But if you did n’t grant access then , you ’ll need to do it during the meeting . To do so , you ’ll ask to find the permissions button or icon in the address bar of your web web browser . For example , in Microsoft Edge , you may access and set the permissions by right - clicking on theLockicon in the address barroom . From there you could grant permission to the GoTo Meeting connection app .
