If Slack is your office , not only will you want to knowbest Slack tipsbut also how to fix Slack issues . Nobody wants to look like a fool that ca n’t pilot the office software without a tutorial from the handler , after all . And that goes doubly so if you work in technical school , where these sort of things are in all likelihood expected of you .
But there ’s not much to worry about . The programme runs smoothly most of the time and we ’re here to help you for the times it does not . Here are our top pourboire to get you back in your Slack game and avert bother .
Trouble connecting to Slack
One of the most common issues with Slack is connectivity . And while there have been instances of theentire platform being down , connectivity issues do n’t just stem from global outages . It ’s also possible that your connection issues could be on your end . If you ’re stimulate trouble link to Slack , the first matter you need to do is assure your own connexion . tally your connection by attempting to load another internet site in your web browser . Slack also recommends checking your connection to its service by using its own connecter psychometric test , which can be get at atslack.com/help/test .
If your connection passes the two tests above , then it ’s potential that Slack is go through its own political program - wide outage , and you ’ll have to wait until Slack resolves it . you could substantiate such an outage by visiting awebsite like Downdetector , which will admit you to look up the current outage status of services like Slack . Slack alsohas its own status board .
If your link is the trouble , then you ’ll need to readjust your net connection and then restart Slack . In most pillowcase , this should resolve your connectivity issue .
Too many (or too few) notifications
You ’ve just been enrolled in your company ’s Slack workspace and have been invited to a number of communication channel so you’re able to keep up with the going - on at your task . That ’s great , except for the fact that now you ’re getting what seems like a million notifications on your computer and phone every meter a conscientious objector - prole aver something , even when it has nothing to do with you . Here are a few way to cut down them . The three most efficient methods are : Do Not Disturb , leaving a channel , or muting a epithelial duct .
Enabling the Do Not Disturb ( DND ) feature is great if you involve to temporarily dull all notifications . To do so , select yourProfile Pictureicon in the top - right-hand corner of your screen and choosePause Notifications . In the bolt down - up fare that appear , choose your desired time period for which you ’d like notification to be paused .
you may also just leave behind a channel if you think most of the messages in it do n’t really concern you . When you want to entrust a channel , just right - chatter on the channel ’s name in your sidebar and select theLeave Channeloption from the menu that appear . you may also leave a channel by navigating to that channel and then clicking on theShow Channel Detailsicon in the top - right corner of that channel . This image looks like a roundabout with an “ i ” in it . Then , tap theMoreicon . In the pop - up card that appears , chooseLeave # Name - of - Channel . You should be able to join the television channel again if you need to do so subsequently .
You also have the option to mute a channel . If you tone down a canal , you wo n’t have notifications from it even in situations where you ’re mentioned . To muffle ( or unmute ) a distribution channel , you’re able to mightily - dawn on a television channel ’s name in the sidebar and choose theMute / UnmuteChanneloption from the menu that pops up . you’re able to also mute a channel by opening that epithelial duct , clicking on theShow channel detailsicon , and then clicking on theMoreicon . In the pop - up carte du jour that appears , chooseMute / Unmute # Name - of - Channel .
Conversely , if you mark that your Slack notifications are not working or that Slack is not shit a telling sound , be sure to make indisputable that Do Not Disturb is not on and that notificationsare notpaused .
Audio issues in Slack calls
Maybe you ’re on a Slack television call , but you ’re give difficulty learn the the great unwashed on the other end , or they ’re induce trouble hear you . If you ’re having Slack issues with audio on your call , there are a few troubleshooting method acting you’re able to sample .
Searching for a specific message (among the many you receive)
If you ’re searching for a specific Slack substance , scrolling through your channels to rule it can seem daunting . But you do n’t have to populate like that . you’re able to always seek for a message by using the search box at the top of the CRT screen . When searching Slack this way , you also have access to filters and modifiers that can help you constrict down your result by things like hoi polloi , channels , or time point .
And as a prophylactic measure against this Slack issue , you may also pin important substance to the top of a conversation or distribution channel so that you or others can look back them later if needed . you could pin a message by hovering over it and take theMore Actions(three vertical dots ) icon that bug out up . Once you select that icon , a menu should appear .
Choose thePin to Channeloption from that card . When you want to see a pinned message in a channel or conversation , prime thePushpinicon at the top of the channel or conversation . You ’ll be shown a sidebar that exhibit all the pinned messages from that channel or unmediated message .
Notifications not disappearing after checked — Clearing Slack’s cache
commonly , you’re able to press your content alert and watch it vanish as you say the message , but sometimes this does n’t pass off . For illustration , some people are reporting that the train of thought badge wo n’t go away . If you have a presentment stick to around , you could refresh the alert . This can only be done if you remove the app ’s cache so it wipes out all lingering notifications while freshen the ability for the alerting to officiate commonly . We look for the Help Center for the steps to do this on the background , Android , and iOS apps .
In the Slack desktop app , you may clear your hoard by clicking on theThree Horizontal Linesicon in the top - leave corner of your screen door . Then , selectHelp > troubleshoot > Clear Cache and Restart .
In the SlackAndroid app , chatter on theYouicon at the bottom - veracious corner of your screen . Then selectPreferences > advance > Reset Cache . TapYesto confirm .
For the iOS Slack app , you ’ll actually visit your iOS machine’sSettingsapp . Then , you ’ll selectSlack > Reset Cache on Next Launch . Then , launch the Slack app again .
Slack doesn’t update
If you are n’t receiving updates like you gestate and Slack does n’t seem to be automatically registering new message like it ordinarily does , you probably have a Slack issue with WebSocket connections . When this materialise , you ’ll often see a message that says , “ Last updated less than a min ago … ”
Typically , WebSocket connections will be supported , although some connection administrators may have rule prohibiting that . Try restarting Slack as we refer above and see if the progeny is resolved . Reboot your gimmick exclusively if it persists .
If you keep encountering this mistake and holdup , adjoin your connection decision maker and let them know about the problem . falloff asks that you send out in Net Logs to document this issue so it can be studied more close .
Slack refuses to work because it thinks my device is jailbroken
If your equipment is in reality jailbroken , then Slack is programme to not work . However , this problem often come up when Slack cerebrate that a equipment is jailbroken , when it really is n’t . This is often an government issue with sure preferences IT has chosen for work phone , so apply any outstanding update to the Slack app , and contact your system decision maker or director .
My company monitors Slack activity to measure productivity and I need to look busy
If you work from domicile , you need to look busy , but Slack position might sham your ability to do so . Unfortunately , unlike some apps , Slack does not grant you much customization over your current status . If you are online but not currently fighting in Slack , your status will show it . If you are n’t online at all , Slack will show it . If clip on Slack is really being used as a amount of your productivity , we suggest download the app to as many devices as potential and making trusted you are always logged in on one wherever you are .
