If you useAmazon Alexaand its quit respond to you , you may have realize by now that there are a ton of affair that could be induce that problem . One giving issue is that the Amazon Alexa app itself has potentially shut down communication with you . rather of getting overwhelmed by the all of the hypothesis , letting yourAmazon Echo devicessit there useless , and feeling despair , essay an ordered list of potential fixes to get things begin .
While there are a lot of dissimilar reasons for an Alexa to quite responding , if you go through the watch techniques one by one , you ’ll certainly get a resolution to any problems you might be having with the Alexa app . We ’ll take the air you through everything from upgrade your Alexa gadget to contact Amazon for advanced help if no simple fix will function .
Check for a software update
Android , iOS , and even the Alexa app are constantly receiving updates . Be sure you ’re operate the a la mode variation of both your operating system and the Alexa app . If you ’re not up to date , download the latest software . If your phone and app are both updated and you ’re still having event , then render one of the options listed below .
Restart your phone
Most smartphones go weeks ( or month ) without getting a hard reset . If it has been awhile since you last turned off your phone , try power it off , then turning it back on and get to the Alexa app . With any luck , it ’ll set out working like normal .
Reinstall the Alexa app
As simple as it seems , many users have found success when uninstalling and reinstalling the Alexa app . Whether you ’re on iOS or Android , just blue-pencil the app , plunk into the App Store or toy Store , and download the Alexa app again . With any luck , this will fix whatever nasty bug was preventing the software from functioning decent .
Clear your smartphone cache
The Amazon Alexa app will put in bits of data to assist meliorate its functioning — but sometimes this does n’t process as intended . Clearing your cache will absent all the superfluous data stored on your machine . It ’s a uncomplicated process , and one that often clear issues with Alexa . The steps are different depend on if you ’re usingAndroidoriOS , but both only take a few minute to finish .
Disable your Wi-Fi and cellular connections
If your Amazon Alexa app is part of a robust smart home setup , it ’s responsible for communicate with several gadget at once . And while this typically works without issues , there ’s always a fortune to encounter a germ . If none of the above options are working , try disable your Wi - Fi and cellular connections for 30 second base , then turn them back on .
Contact Amazon and wait for an update
Amazon run to detect these Alexa issues rather quickly , so there ’s a good fortune the squad is already working on a mess . Be certain to check theAmazon Help Twitter page , as it ’s always posting updates and responding to user who report any effect .
